FAQ New

Some common reasons:

A. If the shipment is not currently active (Status 1,2,3,4,7,8), it may be viewed on the "InActive" tab of the Status Board.

B. You may not have the correlating campaign assigned to your User account for the shipment.

C. The shipment will no longer be visible two (2) hours after crossing state line User resides in. (exception applies to Users with need to know)

You can check the messages within the "Status Board" screen.

TCC can change the status of shipments when directed by the Shipper or Designated User.

A. Refresh Maps (F5)

B. Check Status Board

No. The information would be shared with the applicant only. Each organization is responsible for assigning cognizant individuals who are able to establish a minimal level of trust if they wish to have and administer a TRANSCOM Group Account.

Social Security Verification – Confirm SSN is valid.
Employment Verification –verify employment for (5) years.
Criminal History – Check for County, State, and Federal infractions, including sex offender registries for five (5) years based on residence history.
Education Verification – Verify highest degree obtained and/or any degrees obtained in the past (5) years.

Aleut Aerospace Engineering, the DOE contractor that manages and operates the TRANSCOM program, contracts background investigations with NetGain Corp, a licensed private investigation company in the State of Tennessee that has been in business since 1998. NetGain employs four licensed Private Investigators, with credentials from the Tennessee Private Investigation and Polygraph Commission.
The vendor ensures that the treatment, custodial practices, and uses of personal information are in full compliance with all federal and state statutes and regulations. In addition to fulfilling all mandatory compliance obligations, all personal information is safeguarded in accordance with industry accreditation standards set by the National Association of Professional Background Screeners (NAPBS). An example of the ways in which personal information is safeguarded includes but is not limited to:

-Using secure electronic communication for transmittal of personal information
-Storing personal information in locked files, containers, or areas
-Shredding discarded documents containing personal information in accordance with 16 CFR Part 682, Disposal of Consumer Report Information and Records

DOE is responsible for ensuring the security of the TRANSCOM system, inclusive of all uses, and users authorized to access the system. The DOE requires that the TRANSCOM contractor perform background verifications for Group Administrators because they will receive elevated privileges, beyond that of a “Read-Only” user. Users that possess a federally issued Personal Identity Verification (PIV) badge will not require background verification (See FIPS Pub-201). The TRANSCOM contractor will perform the background investigation with the cooperation of the person requesting a Group Administrator account. Access to federal information systems are granted on a Need-to-Know basis. All Federal Systems are required to have levels of security applied proportional to the type and sensitivity of the information stored and processed within that system. TRANSCOM has been rated as a “moderate” system and adheres to the security controls defined by the National Institute of Standards and Testing (NIST) Federal Information Processing Standard (FIPS) Publication 199, and Special Publication (SP) 800-53.

Forms to be submitted:
Complete the "User Information Form", which can be found at the following User Account page. This form will identify your user role and collect information for the TCC staff to use to create your "Privileged User” account. This form emailed to transcom@transcom.energy.gov

Required Training:
Option 1: On-line computer-based training to include: Interactive Cyber Security Training, General User Training, Group Administrator Training, and exams for all. The CBT can be found at this website: Online Training

Option 2: Classroom instruction is offered each year at the National Transportation Stakeholders Forum or based upon need.
Please contact the TRANSCOM Communication Center at (575) 234-7105 or email transcom@transcom.energy.gov to request training needs.

It is important that an organization select a person that is responsible, and grant access to information that will enable the Group Administrator to satisfy the TRANSCOM system access requirements. Regardless of organization type, each Group Administrator is accountable for:

1. Establishing the “need to know” for each user;
2. Verification that a potential user has successfully completed both training modules; and
3. Maintaining the group account with access to users actively employed by the organization.

Group Administrators are responsible for creating and overseeing individual user accounts, disabling users on extended leave, deactivating terminated employees, and adding new users when employees change jobs. All users managed by the Group Administrator will have “Read Only” access to TRANSCOM, and will not require a TCC background check.

-Prior to adding a new user to the organizational account, the Group Administrator should verify that the user has taken both the Cyber Security and the General User training to access the system. On-line training for your users can be found on our support site under the tab “Training”.
The training dates of completion will be needed when creating a new General User profile.

-Due to the 60 day life of passwords, the Group Administrator shall encourage their TRANSCOM users to access their accounts routinely to maintain their usability of the system and to keep passwords up-to-date.

-Group Administrators should advise their users that the TRANSCOM Help Desk staff is available 24/7 to help with unexpected access issues. If a user cannot reach their Group Administrator, they should contact the TRANSCOM Help Desk especially after hours.

As determined by each organization, the Group Administrator may restrict access or functions to any user within their group. Likewise, the Group Administrator may also allow functions, and shipping campaigns that are assigned to the organization.

After a need-to-know has been established, the DOE authorizes at least one group administrator for each organization that requests access to the TRANSCOM application. Once an organization is authorized by DOE, the TCC will issue the Group Administrator an individual user ID and permissions within TRANSCOM to add, disable, or deactivate organizational users. Prior to creating the Group Administrator account in TRANSCOM, a background verification will be required if the individual does not possess a federally issued Personal Identity Verification (PIV) badge.

The Group Administrator will manage system access and passwords for individual “Read Only” users from his or her organization. The Group Administrator will serve as the liaison between the TCC and the Organization for outage notifications, users meeting information and other change notices from DOE or TCC that could affect the Group Administrator’s organization.

The role of a Group Administrator was created to improve security and individual user accountability, as well as reducing the administrative burden of completing account request paperwork that was previously required by DOE/TCC for account management and access. It also allows each organization to manage changes without waiting for DOE/TCC to approve changes to add or remove general users.

A TRANSCOM Account Request form must be completed and submitted to the TCC. This form identifies the need for the access to TRANSCOM and is reviewed and approved by the DOE/CBFO TRANSCOM Program Manager. Upon notification of new account approval the User/Carrier must complete the following training which can be found on Support Site - Training Tab.

* Cyber Security Awareness Training (CSA) and exam

* General User training and exam

* Carrier training and exam

The TRANSCOM User/Carrier account will be created by the TCC and user login information will be submitted to user for accessing the TRANSCOM system.

If the Carrier wishes to establish a TRANSCOM account; they may be granted access to manage their fleet within the TRANSCOM system as well as monitor their shipments while enroute. This is very beneficial to Carriers that do not have dual transponders on their vehicles. Prior to shipment departure, the transponder unit must be transferred to the TRANSCOM account for tracking; therefore the Carrier loses visibility to the shipment through the Omnitracs web portal. If the Carrier is a TRANSCOM user, they may monitor the shipment while enroute. If you do not wish to establish a TRANSCOM account; TRANSCOM staff can manage vehicle and transponder unit information in the TRANSCOM system.

It is not a requirement for a Carrier to obtain a TRANSCOM User account.

Yes

A. Confirm you are entering correct user ID & password.

B. Ensure Caps Lock is off.

C. Contact Group Administrator for assistance.

In "Preferences" under the Admin menu, you must add your mobile number to the Primary or Secondary email form. Each mobile carrier has a specific "email" address for your phone number as follows:

• AT&T – cellnumber@txt.att.net(link sends e-mail)

• Verizon – cellnumber@vtext.com(link sends e-mail)

• T-Mobile – cellnumber@tmomail.net(link sends e-mail)

• Sprint PCS - cellnumber@messaging.sprintpcs.com(link sends e-mail)

• Virgin Mobile – cellnumber@vmobl.com(link sends e-mail)

• US Cellular – cellnumber@email.uscc.net(link sends e-mail)

• Nextel - cellnumber@messaging.nextel.com(link sends e-mail)

• Boost - cellnumber@myboostmobile.com(link sends e-mail)

• Alltel – cellnumber@message.alltel.com(link sends e-mail)

After you have entered your information, you may click the "Test" button to send a test message to your mobile device.

A. In "Preferences" under the Admin menu, the option "Audible Alerts Enabled" must be selected. (Re-login is required if selected)

B. A soundcard and speakers are required to hear audible sounds

A. Verify that you have the correct URL https://apps.transcom.energy.gov/transcom

B: Contact your Group Administrator to confirm that your account has not been disabled or deactivated.

C: Call the TCC Help Desk at (575) 234-7105.

48 hours after shipment arrival.

Only TCC staff has administrative privileges on the TRANSCOM system.

Check messages in the "Status Board" section.

A. The system locks you out after 3 attempts.

-OR-

B. Contact your Group Admin; your Group Admin should be able to unlock the account. If the Group Admin is not available, please contact TCC (575)234-7105.